WHAT IS COVERED UNDER WARRANTY?
The Chocollection offers a limited one-year warranty that guarantees all products to be free of defects in material and workmanship starting on the date of purchase from an authorized retailer. Chocollection will repair any products found to be defective within the range of common and everyday use. Our warranty does not apply to damage caused by accidents and/or wear and tear. Our only responsibility shall be limited to the refund or repairment of the defective product.
The limited one-year warranty only applies to products that have been purchased from authorized Chocollection retailers. All warranty claims must be accompanied by the original purchase receipt. Warranty is automatically voided if any modification, change or alteration has been made to the product. Modification include, but are not limited to embroidery or iron on patches. When filing a warranty claim directly through Chocollection, please submit high quality photos and a clear description of the defect.
FILING A CLAIM IN JAPAN
If you are located in Japan, photographs of the defect are required. Once the photos of the defect are inspected and the warranty claim has been approved, we will issue the consumer a discount code to our online store for the corresponding monetary value of the item. The value of the discount code will be equivalent to the MSRP (manufacturer suggested retail price). The discount code will only be valid for a single use and will expire one year from the date of issue. All warranty products must receive an RA number prior to receiving a credit for repairment.
If you are located outside of Japan, photos of the defect are required. Once these images have been inspected and a review of the defect description has been completed, we will forward the customers claim to the corresponding Chocollection representative in the area to further assist with the claim.
REPAIRING AN ITEM
Currently, we do have a repair facility available. However, if you do not wish to continue with a full warranty claim, you may have your item repaired by a third party at your own expense. Please note that Chocollection will not accept responsibility for the cost of the repair. Here at Chocollections all warranty claims are dealt with as promptly as possible. Most claims are completed within 5 business days, however, during peak retail seasons such as Christmas and back to school, warranty claims may take an additional 4 – 5 business days. We thank you for your patience.
LOOKING TO RETURN OR EXCHANGE YOUR RECENTLY PURCHASED CHOCOLLECTION PRODUCT?
If you would like to return or exchange a product purchased on our web store, please fill out our contact form below including the order number and we will get back to you shortly. Returns and Exchanges only apply to product that has been purchased from our web shop.
CANCELLING AN ORDER
An order can only be cancelled if it does not have an assigned tracking number for shipping. Any order that has been processed and is in transit is not eligible for cancellation. A return/exchange must be requested once the order has arrived.
Chocollection does not provide direct exchanges. Please see the Returns process outlined below for more information. You may place a new order at any time for a different item.
Chocollection product that is purchased online (excluding promotional or sale items) can be returned within 60 days of the purchase date for a full refund in the amount of the purchase excluding shipping costs. Upon receiving your returned Chocollection merchandise at our warehouse, a refund in the amount of the purchase will be issued to you for the Chocollection product within 10 – 14 business days. This refund will be issued to the credit card or PayPal account that was used to make the original purchase. We cannot refund different accounts or credit cards. * Customers are responsible for all shipping expenses on the return of Chocollection product.*
It is our company policy that the customer must pay for all shipping expenses on the return/exchange of only Chocollection product. Exceptions may be made if the reason for the return is a mistake on our behalf. We will not assume responsibility for misdirected, lost or damaged return shipments. Return shipments should be sent with a courier that offers tracking service such as FedEx or UPS.
All merchandise must be returned unused, unwashed and be accompanied by the original hang tags. The condition of the product is left at the discretion of Chocollection. All returned items must include the original packing slip as well as the RA (Return Authorization) number that was issued to you clearly printed on the Returns Form.
All sale items are final sale and are not eligible for a price adjustment, return, or exchange.